RESETTING MEDICAL COMMUNICATIONS
We exist to help our clients bring evidence-based medical communications to physicians and patients to help them understand complex clinical data and make optimal treatment decisions.
An independent, global medical affairs agency. Our goal is to develop long-standing, mutually satisfying partnerships with our healthcare industry clients.
Our clients choose us because we are revitalizing medical communications and placing authenticity at the core of everything we do. We are taking a different road by reimagining how we work with clients, rethinking the physician-patient relationship, and redefining the employee experience.
THE TWIST WAY
Authentic medical communications start with having a clear set of values that actively guides the way our agency operates. We believe that creating a culture in which talented people can grow and flourish enables us to do our best work. We build curious and well-balanced teams and place great importance on work-life balance. This means Twist Medical employees are actively and passionately engaged in the business, and operate in an environment of confidence and empowerment.
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EMPATHY FOR OUR CLIENTS
At Twist Medical, we strive for an authentic connection with our clients. Our goal is to understand not only the intricacies of each deliverable but also the working environment and unique set of circumstances in which each client operates. When we achieve this connection, we truly understand the client’s needs better than any other company and can provide unsurpassed customer experience, which forms the basis of mutually beneficial, long-term partnerships.
UPHOLD THE TEAM
Everyone at Twist Medical makes a difference, and everyone at Twist Medical deserves to feel that his or her contribution is valued. We all root for one another, appreciating great work and providing support and encouragement. We place very high value on collaboration and esprit de corps.
ACCOUNTABILITY
At Twist Medical, it’s not enough to do our own jobs well. Making sure our clients are receiving an exceptional customer experience is everyone’s job. So if something needs fixing, we all own the problem and together we make things right.
CURIOUS SPIRIT
We understand the moments when projects, concepts, and learning can be ambiguous. We know that, by default, effective people try to make the ambiguous tangible in individual ways. We allow space for ambiguity as long as possible and encourage our team members to be curious and explore many different ways to solve problems. We hire people who value curiosity, challenge perceived wisdom, and find alternative solutions.
GROW OUR PEOPLE
We aim to grow ourselves and our business purpose. We embrace change, and every person has the opportunity to develop and contribute. Twist Medical is a company in which self-reflection, self-improvement, and self-development are highly valued. It’s also a company that invests in training and development. By investing in our people, we create teams that can deliver superior levels of service.
ENJOY WORK
WE ARE CURRENTLY LOOKING FOR…
About Us:
Twist Medical is a medical communications agency whose primary focus is to work in partnership with medical affairs groups (medical directors, publication planners, Medical Scientific Liaisons, and registry groups) to support their strategic and tactical needs. Our mission is to provide authentic medical communications to help physicians and patients understand complex clinical data and make optimal treatment decisions. Our goal is to develop long-standing, mutually satisfying partnerships with our clients by placing authenticity at the core of our company.
Twist Medical is Different! We are taking a different road by reimagining how we work with clients, by rethinking the physician-patient relationship, and by redefining the employee experience.
Who you are:
- Experienced: PhD in a scientific discipline or MD (sufficient work experience may qualify candidates without these degrees in some cases); 7+ years of medical communications experience including prior experience as a senior medical writer; experience as an account lead,
- Client-Focused: You have a desire, even an obsession, to provide a superior customer experience to all clients of Twist Medical,
- Excellent Communication skills: Attention to accuracy and language resulting in factual, clear, and effective publications,
- Team player: You enjoy working in collaborative teams with writers, account staff, designers and service partners,
- Got-It mentality: Highly driven with an execution focus and a strong sense of urgency and a belief in Twist Medical’s mission. Willing to go the extra mile with a strong work ethic; self-directed and resourceful,
- Adaptable: You have experience working with customers in a variety of business settings from small biotech to big pharma.
What you’ll be doing:
The Scientific Director role is a strategic role that combines competencies of scientific writing, reviewing, analytical expertise, strategic consulting, and an obsession with “attention to detail.”
In addition to having the relevant qualifications and scientific background, we are seeking a creative, entrepreneurial, and highly motivated individual to join the team. This is an opportunity to be ‘employee No. 1’ and join a team that looks to develop one of the best medical communications companies in the world. You’ll be part of a fast-growing company, building a world-class brand,\.
Day-to-day specifics:
- Oversee the development of client deliverables including abstracts, posters, manuscripts, slides, strategic gap analyses, scientific platforms, advisory board presentations, key literature summaries, educational symposia content, publication plans, and communication plans,
- Ensure that all content is of the highest quality,
- Provide coaching and instruction on skill development to writers,
- Write content, as necessary,
- Work closely with customers to identify, prioritize and quantify key business drivers and ways in which Twist Medical can help customers advance these drivers,
- Assist ‘Customer Experience’ team with account planning and identifying opportunities for account growth,
- Help develop and deliver compelling and winning business pitch presentations that accelerate our growth,
- Participate in cross-functional discovery sessions to identify innovative solutions,
- Travel to customer locations in support of client projects.
We recruit some of the brightest minds and invest in your professional development. If your background and interests match, let us know why in your cover letter.
CONTACT: Holly Strausbaugh, Chief Scientific Officer
About Us:
Twist Medical is a medical communications agency whose primary focus is to work in partnership with pharma/biotech clients to support their strategic and tactical needs. Our mission is to provide authentic medical communications to help physicians and patients understand complex clinical data and make optimal treatment decisions. Our goal is to develop long-standing, mutually satisfying partnerships with our clients by placing authenticity at the core of our company.
Twist Medical is Different! We are taking a different road by reimagining how we work with clients, by rethinking the physician-patient relationship, and by redefining the employee experience.
Who you are:
- Experienced: Degree level candidate (sufficient work experience may qualify candidates without these degrees in some cases); 1+ years of project management experience (professional or educational experience qualify),
- Client-Focused: You have a desire, even an obsession, to provide a superior customer experience to all internal team members and external clients of Twist Medical,
- Excellent Communication skills: Attention to accuracy and language resulting in factual, clear, and effective communications with internal team members and external clients,
- Team player: You enjoy working in collaborative teams with account staff, writers, designers, and service partners,
- Got-It mentality: Highly driven with an execution focus and a strong sense of urgency and a belief in Twist Medical’s mission. Willing to go the extra mile with a strong work ethic,
- Adaptable: You are curious, confident, and ready to learn; You take direction well, learn from your mistakes, and apply new knowledge as proposed solutions/answers to questions you have for senior staff.
What you’ll be doing:
The Project Coordinator role supports the account management team in delivering superior service on client accounts and managing internal workflow. This is an entry-level position that builds a foundation of industry knowledge and account/project management experience necessary for career growth. The Project Coordinator would report into our Head of Customer Experience, Heather Abanto.
In addition to having the relevant qualifications and background, we are seeking a creative, entrepreneurial, and highly motivated individual to join the team. This is an opportunity to join a team that looks to develop one of the best medical communications companies in the world. You’ll be part of a fast-growing company, building a world-class brand.
Day-to-day specifics:
- Build knowledge and expertise on client accounts, project types, industry compliance standards, and basic therapy area awareness,
- Develop expertise in publication management tools (i.e., J-Pubs), take ownership for accurate and timely tool updates and, for distribution and tracking/upload of publication reviews,
- Coordinate collection of required documents and information to ensure smooth, accurate, and timely submissions to congresses, peer-reviewed journals, and non-publication compliance repositories (i.e., Veeva, ABM Tool),
- Develop project timelines, track and champion progress,
- Coordinate workflow through service groups and freelancers (i.e., designers, PPT specialists, programmers, editors, writers, etc.),
- Calendar internal and external client meetings, and prepare supporting materials as requested (i.e., status report),
- Maintain internal systems including correct and complete Box project folder organization and Timesheets job number opening,
- Support monthly client finance tracker preparation and invoicing,
- Ad hoc projects and administrative work (i.e., congress deadline research, project kickoff slides, etc.).
We recruit some of the brightest minds and invest in your professional development. If your background and interests match, let us know why in your cover letter.
CONTACT: Heather Abanto, Head of Customer Experience
