REIMAGINE

At Twist Medical, we make it a priority to understand our clients’ needs, behaviors, and habits. This understanding leads to long and synergistic partnerships in which we are able to connect a client’s goals with our organizational goals.

We call this approach

PRODUCT + PROMISE

RETHINK

At Twist Medical we are rethinking how to holistically capture the patient experience and turn this into evidence-based actionable insights.
We apply our unique blend of expertise in patient engagement and medical communications to design robust patient engagement initiatives that have meaningful outputs. We ensure that your patient engagement activities add value and impact across your organization. Twist Medical’s approach is based on a co-production philosophy, team construct, and level of experience.

We call this approach

EXPERIENCE + EVIDENCE

REDEFINE

At Twist Medical it’s our philosophy to empower people and let them rise to the challenge that creates such a stimulating and rewarding workplace.
We create teams of people with different levels of experience and different backgrounds. Everyone brings value to the table, and we never stop learning from each other. It’s how we do things, and it’s how we create value for our clients and our business.

We call this approach

PEOPLE + PRACTICE

REIMAGINE

At Twist Medical, we make it a priority to understand our clients’ needs, behaviors, and habits. This understanding leads to long and synergistic partnerships in which we are able to connect a client’s goals with our organizational goals.

We call this approach

PRODUCT + PROMISE

RETHINK

At Twist Medical we are rethinking how to holistically capture the patient experience and turn this into evidence-based actionable insights.
We apply our unique blend of expertise in patient engagement and medical communications to design robust patient engagement initiatives that have meaningful outputs. We ensure that your patient engagement activities add value and impact across your organization. Twist Medical’s approach is based on a co-production philosophy, team construct, and level of experience.

We call this approach

EXPERIENCE + EVIDENCE

REDEFINE

At Twist Medical it’s our philosophy to empower people and let them rise to the challenge that creates such a stimulating and rewarding workplace.
We create teams of people with different levels of experience and different backgrounds. Everyone brings value to the table, and we never stop learning from each other. It’s how we do things, and it’s how we create value for our clients and our business.

We call this approach

PEOPLE + PRACTICE

ABOUT US

RESETTING MEDICAL COMMUNICATIONS

We exist to help our clients bring evidence-based medical communications to physicians and patients to help them understand complex clinical data and make optimal treatment decisions.

An independent, global medical affairs agency. Our goal is to develop long-standing, mutually satisfying partnerships with our healthcare industry clients.

Our clients choose us because we are revitalizing medical communications and placing authenticity at the core of everything we do. We are taking a different road by reimagining how we work with clients, rethinking the physician-patient relationship, and redefining the employee experience.

CULTURE
Culture Icon Culture Icon

THE TWIST WAY

Authentic medical communications start with having a clear set of values that actively guides the way our agency operates. We believe that creating a culture in which talented people can grow and flourish enables us to do our best work. We build curious and well-balanced teams and place great importance on work-life balance. This means Twist Medical employees are actively and passionately engaged in the business, and operate in an environment of confidence and empowerment.

VALUES

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EMPATHY FOR OUR CLIENTS

At Twist Medical, we strive for an authentic connection with our clients. Our goal is to understand not only the intricacies of each deliverable but also the working environment and unique set of circumstances in which each client operates. When we achieve this connection, we truly understand the client’s needs better than any other company and can provide unsurpassed customer experience, which forms the basis of mutually beneficial, long-term partnerships.

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UPHOLD THE TEAM

Everyone at Twist Medical makes a difference, and everyone at Twist Medical deserves to feel that his or her contribution is valued. We all root for one another, appreciating great work and providing support and encouragement. We place very high value on collaboration and esprit de corps.

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ACCOUNTABILITY

At Twist Medical, it’s not enough to do our own jobs well. Making sure our clients are receiving an exceptional customer experience is everyone’s job. So if something needs fixing, we all own the problem and together we make things right.

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CURIOUS SPIRIT

We understand the moments when projects, concepts, and learning can be ambiguous. We know that, by default, effective people try to make the ambiguous tangible in individual ways. We allow space for ambiguity as long as possible and encourage our team members to be curious and explore many different ways to solve problems. We hire people who value curiosity, challenge perceived wisdom, and find alternative solutions.

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GROW OUR PEOPLE

We aim to grow ourselves and our business purpose. We embrace change, and every person has the opportunity to develop and contribute. Twist Medical is a company in which self-reflection, self-improvement, and self-development are highly valued. It’s also a company that invests in training and development. By investing in our people, we create teams that can deliver superior levels of service.

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ENJOY WORK

We know that if we all enjoy our work, we’ll do a better job, and our clients will feel the difference. It’s about having fun! We also know that our lives are multidimensional, and that work is only one facet. At Twist Medical, we support a healthy work-life balance.
SERVICES

MEDICAL AFFAIRS & SCIENTIFIC COMMUNICATIONS

Publication Planning
Scientific Platform & Lexicon
Advisory Board Strategic Planning & Execution
Medical Education
Medical Writing

LAUNCH STRATEGY & PLANNING

Medical Launch Readiness Plans & Playbooks
Key Expert Identification & Management
Competitive Insights & Market Landscape Gap Analysis
Digital Landscape Analysis & Digital Strategy Execution

PATIENT ENGAGEMENT & STRATEGY

Patient insight Collection
Translating Patient Insights into Actionable Intelligence
Patient Engagement ‘Best Practice’ Dissemination
Patient-Authored Publications
Plain Language Summaries

MEDICAL AFFAIRS & SCIENTIFIC COMMUNICATIONS

Publication Planning
Scientific Platform & Lexicon
Advisory Board Strategic Planning & Execution
Medical Education
Medical Writing

LAUNCH STRATEGY & PLANNING

Medical Launch Readiness Plans & Playbooks
Key Expert Identification & Management
Competitive Insights & Market Landscape Gap Analysis
Digital Landscape Analysis & Digital Strategy Execution

PATIENT ENGAGEMENT & STRATEGY

Patient insight Collection
Translating Patient Insights into Actionable Intelligence
Patient Engagement ‘Best Practice’ Dissemination
Patient-Authored Publications
Plain Language Summaries
JOIN US
Join Us Icon Join Us Icon

WE ARE CURRENTLY LOOKING FOR…

About Us:

Twist Medical is a medical communications agency whose primary focus is to work in partnership with pharma/biotech clients to support their strategic and tactical needs. Our mission is to provide authentic medical communications to help physicians and patients understand complex clinical data and make optimal treatment decisions. Our goal is to develop long-standing, mutually satisfying partnerships with our clients by placing authenticity at the core of our company.

Twist Medical is Different! We are taking a different road by reimagining how we work with clients, by rethinking the physician-patient relationship, and by redefining the employee experience.

Who you are:
  • Experienced: Degree level candidate, 4+ years of prior experience in a client-facing project or account management role is essential. Medical communications experience including prior experience as a junior account lead would be desirable but not essential
  • Client-Focused: You have a desire, even an obsession, to provide a superior customer experience to all clients of Twist Medical
  • Excellent Communication skills: Attention to accuracy and language resulting in factual, clear, and effective communications with clients
  • Team player: You enjoy working in collaborative teams with account staff, writers, designers and service partners
  • Got-It mentality: Highly driven with an execution focus and a strong sense of urgency and a belief in Twist Medical’s mission. Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Adaptable: You have experience working with customers in a variety of business settings. Experience in Healthcare desirable, especially within pharma/biotech
  • Positive & Constructive: Approach when working, especially when working under pressure
What you’ll be doing:

The Manager of Customer Experience role is a key role that combines competencies of account management; budgeting, project management, financial acumen, customer experience and an obsession with “attention to detail.”

In addition to having the relevant qualifications and background, we are seeking a creative, entrepreneurial, and highly motivated individual to join the team. This role oversees all aspects of client service on assigned account(s), responsible for establishing and maintaining a positive relationship with client, managing client expectations, and working effectively with your Twist Team. This is an opportunity to join a team that looks to develop one of the best medical communications companies in the world. You’ll be part of a fast-growing company, building a world-class brand.

Day-to-day specifics:

Strategy:

  • Forms close partnerships with clients in order to have a deep understanding of client strategy and goals
  • Creative thinker who has a strong delivery focus and demonstrates strong decision-making and critical thinking ability
  • Assumes responsibility for the development of proposals, tactical plans, forecast budgets and pitch documents in some instances
  • Takes a leading role in organic business development for assigned accounts
  • Participate in cross-functional discovery sessions across client accounts to identify innovative solutions

Market knowledge:

  • Forms strong partnerships with scientific writers and directors to develop a deep understanding of the top-line therapeutic areas of assigned accounts in order to serve as a point of authority and mentor for advice
  • Has a good understanding of medical affairs and commercial functions within Pharma/Biotech
  • Demonstrates knowledge of healthcare regulations and its implications

Management:

  • Work in partnership with our Senior Customer Experience Team to support account planning and identifying opportunities for account growth
  • Work in partnership with account scientific lead to ensure appropriate content development for deliverables-(requirement for content oversight will depend on the nature of the business being delivered
  • Takes on wider leadership responsibilities by traveling to customer locations in support of client projects and relationship building

Finances & Operations:

  • Develops and manages client budgets
  • Proactively keeps abreast of client needs and raises awareness when projects change, and budgets require re-working
  • Has a thorough knowledge of client contract and procurement process
  • Makes informed decisions involving team workload and prioritization
  • Identifies process improvements in collaboration with team members

We recruit some of the brightest minds and invest in your professional development. If your background and interests match, let us know why in your cover letter.

Contact: Heather Abanto (Head of Customer Experience)

Email: heather.abanto@twistmedical.com

DAI Statement: At Twist Medical we celebrate the differences and contributions of each employee regardless of their background or social identity, which leads to an open, creative, and collaborative workplace. We’re continuing to build our culture the ‘The Twist Way’- where everybody belongs. We all must continue leading with respect and create workspaces where people feel they can ‘be themselves’ and feel welcome so everyone can bring who they are ‘authentically’. That’s what sparks our curiosity and drives our innovation. Togetherness is the core of our culture.  Building an inclusive culture rooted in togetherness helps everyone in Twist Medical feel supported, valued, connected, and empowered to do their best work.

About Us:

Twist Medical is a medical communications agency whose primary focus is to work in partnership with medical affairs groups (Medical Directors, Publication Planners, Medical Scientific Liaisons, Clinical Development, Evidence Generation, Medical Information, and Registry Groups) to support their strategic and tactical needs. Our mission is to provide authentic medical communications to help physicians and patients understand complex clinical data and make optimal treatment decisions. Our goal is to develop long-standing, mutually satisfying partnerships with our clients by placing authenticity at the core of our company.

Twist Medical is Different! We are taking a different road by reimagining how we work with clients, by rethinking the physician-patient relationship, and by redefining the employee experience.

Who you are:
  • Experienced: PhD in a scientific discipline or MD (sufficient work experience may qualify candidates without these degrees in some cases); 2+ years of medical communications experience including prior experience as a medical writer; experience as an account lead
  • Client-Focused: You have a desire, even an obsession, to provide a superior customer experience to all clients of Twist Medical
  • Excellent Communication skills: Attention to accuracy and language resulting in factual, clear, and effective publications
  • Team player: You enjoy working in collaborative teams with writers, account staff, designers, and service partners
  • Got-It mentality: Highly driven with an execution focus and a strong sense of urgency and a belief in Twist Medical’s mission. Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Adaptable: You have experience working with customers in a variety of business settings from small biotech to big pharma
What you’ll be doing:

The Senior Medical Writer role is both a tactical and strategic role that combines competencies of scientific writing, reviewing, analytical expertise, strategic consulting, and an obsession with “attention to detail.”

In addition to having the relevant qualifications and scientific background, we are seeking a creative, entrepreneurial, and highly motivated individual to join the team. This is an opportunity to join a team that aims to develop one of the best medical communications companies in the world. You’ll be part of a fast-growing company, building a world-class brand.

Day-to-day specifics:
  • Develop client deliverables including abstracts, posters, manuscripts, slides, strategic gap analyses, scientific platforms, advisory board presentations, key literature summaries, patient lay summaries, educational symposia content, publication plans, and communication plans
  • Review work of other writers for accuracy, language, and flow to ensure that all content is of the highest quality
  • Leading and delivering high-quality scientific content
  • Work closely with customers to identify, prioritize, and quantify key business drivers and ways in which Twist Medical can help customers advance these drivers
  • Assist ‘Customer Experience’ team with account planning and identifying opportunities for account growth
  • Help develop and deliver compelling and winning business pitch presentations that accelerate our growth
  • Participate in cross-functional discovery sessions to identify innovative solutions
  • Potential travel to customer locations in support of client projects

We recruit some of the brightest minds and invest in your professional development. If your background and interests match, let us know why in your cover letter.

CONTACT: Holly Strausbaugh-(pic) Chief Scientific Officer

Email: holly.strausbaugh@twistmedical.com

DAI Statement: At Twist Medical we celebrate the differences and contributions of each employee regardless of their background or social identity, which leads to an open, creative, and collaborative workplace. We’re continuing to build our culture the ‘The Twist Way’- where everybody belongs. We all must continue leading with respect and create workspaces where people feel they can ‘be themselves’ and feel welcome so everyone can bring who they are ‘authentically’. That’s what sparks our curiosity and drives our innovation. Togetherness is the core of our culture.  Building an inclusive culture rooted in togetherness helps everyone in Twist Medical feel supported, valued, connected, and empowered to do their best work.

 

 

 

 

 

CONTACT US

For new business inquiries contact:
Sean Allen, BSc, PhD, MBA
Chief Executive Officer
3125 Howard Avenue
Suite 530
Burlingame, CA 94010
Phone: +1 415.349.9071
Email: sean.allen@twistmedical.com

OUR CREATIVE PARTNERS

At LOVELIVE, we use our outstanding innovative and creative vision to elevate all aspects of your communications. That’s because we engage with your strategy from the start, so that the best possible solutions are arrived at, and then executed, with unmatched accuracy, effectiveness, and impact – ensuring excellent knowledge-transfer to your target audience.